Items are scheduled for delivery when the manufacturing of your order is completed. At that time, we contact a suitable freight carrier and arrange pick up and delivery times. Deliveries are normally made between 8 am and 5 pm, Monday through Friday (local time) and are typically scheduled within a four-hour window. If called by the carrier, please respond as soon as possible with the time of day that's best for delivery. And keep in mind that if you choose not to schedule delivery, storage fees may become applicable.

At the time of delivery you must look your furniture over and note any damage on the freight bill. Don't be afraid to partially unpack and inspect the furniture. Go ahead, pop open the cartons and take a peek. Any damage must be noted on the freight bill at the time of delivery. Then, notify us immediately of any problems. Call 800-233-3360 or email. We will initiate the process and coordinate matters with the manufacturer to get the problem taken care of.

Any time you have a question about the delivery of your order, please e-mail or call us toll free at 800-233-3360, M-F 9AM-6PM ET.

Estimated Time to Delivery
Generally speaking, in stock items are listed as "quick ship" and will usually ship out within 24 - 48 hours. Everything else is made to order. We attempt to estimate the lead time on the product ordering pages, but please understand that lead times within any given factory or supplier will tend to vary.

If you are purchasing for a scheduled event, please let us know the date you need to have things so that we can verify that the manufacturer can meet your deadline.